Replacing Legacy Systems, Reimagining Enterprise UX
Our enterprise insurance client faced a critical challenge: replace two 25-year-old claims management systems serving 18,000+ representatives without disrupting operations processing millions in daily claims. The organization admitted being "overconfident about UX"—they needed expertise to transform not just technology, but how their people worked.
Systems + Processes Transformation Slides
Success came from embedding design throughout Agile—earning trust
through relationships, building infrastructure that scales, and proving ROI early.
That's how you go from 'overconfident about UX' to NPS 100.
—
Andrew J. Fisher
Dad → Strategist → Senior Product Design Leader → Renaissance Man